Legal
Privacy Policy
PetClues respects your privacy. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have.
1. Information We Collect
Account information
- Name, email address, password hash or auth provider data.
Pet information
- Pet name, species, breed, age, photo, health details, reminders, documents, and timeline entries.
Usage information
- Pages visited, feature usage, device and browser info, and analytics events.
Communication data
- Support messages, email preferences, and feedback.
Payment data
- Billing status and subscription records, if applicable.
2. How We Use Information
- To create and manage accounts.
- To store pet profiles, records, documents, reminders, and reports.
- To provide product features including PetCare Score, monthly reports, referrals, and AI document extraction.
- To send account, security, and product emails.
- To improve the product, prevent abuse, and troubleshoot issues.
- To comply with legal obligations.
3. AI and Document Processing
Uploaded pet documents may be processed by third-party AI services only to extract structured pet-care information. AI outputs are assistive and may be inaccurate. Please review AI-generated outputs before saving them to your pet's records.
4. How We Share Information
- With service providers that help run PetClues, such as authentication, hosting, storage, email delivery, analytics, and AI processing.
- When required by law.
- With your consent, or when you share your own pet data.
5. Data Retention
We keep data while your account is active and as needed to provide the service. You may delete your account and data unless legal or operational retention is required.
6. Your Rights and Choices
- Access your personal and pet data.
- Correct inaccurate information.
- Request deletion of your account and data.
- Request an export of your data.
- Manage marketing email preferences.
- Use cookie controls where applicable.
7. Security
PetClues uses reasonable administrative, technical, and organizational safeguards to protect your information. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.
8. Children's Privacy
PetClues is intended for adults or responsible users managing pet data. It is not directed at children.
9. Contact Us
Supportsupport@petclues.com
By using PetClues, you agree to this Privacy Policy.